Refund Policy

Yogi Dynamic Solutions LLP | Effective Date: 1 July 2025 | Last Updated: 18 July 2026

        Our process is built around the free demo — so you see and approve the direction before any money is exchanged. This dramatically reduces the need for refunds, but we want you to understand your rights clearly.
    

1. The Free Demo — Before You Pay

We build a working homepage demo before you pay a single rupee. This is not a mockup or wireframe — it is a live, designed web page you can view on any device. You review it, request changes, and only pay when you are comfortable proceeding.

This approach means you are not paying blind. The demo stage exists specifically so that you can verify our style, quality, and understanding of your business before committing to a project.

2. Refund Eligibility Summary

Situation	Refund
You decide not to proceed after the free demo — before any payment	Not applicable — nothing was charged
You cancel after paying the advance, and less than 50% of the work is complete	Partial refund of advance (see Section 3)
You cancel after paying the advance, and 50% or more of the work is complete	No refund — work hours already invested
Project is cancelled after final (full) payment is made and site is live	No refund
We fail to deliver within the agreed timeline (without a valid reason) and you wish to cancel	Full refund of all amounts paid
Maintenance packages unused within subscription period	Prorated refund for unused full months

3. Partial Refund: Advance Payment Cancellation

If you cancel after paying the advance and less than 50% of the agreed project work is complete:

We will deduct a processing fee of 10% of the advance (to cover time spent on briefing, research, and demo)
The remainder of the advance will be refunded within 7–14 working days via the same payment method

What constitutes "50% complete" is measured by agreed milestones communicated to you via WhatsApp or email during the project. If no milestones were formally defined, we will provide a summary of work completed at the time of cancellation request.

4. No Refund Situations

No refund will be issued in the following situations:

You change your mind after 50% or more of the project work is complete
You do not supply required content (text, images, logo) within 30 days of advance payment, causing project delay
You request changes outside the originally agreed scope, and the project is then cancelled
The website has been delivered and made live
You or your team have already published or used any part of the delivered work
Cancellation is due to a change in your business circumstances (not our performance)

5. What "Project Delivered" Means

A project is considered delivered and complete when:

The completed website is shared with you for final review (demo link or staging URL)
You provide written approval (WhatsApp or email message confirming "approved" or "good to go")
Or the site is made live on your domain

No refund can be issued after project delivery by any of the above definitions.

6. Delivery Failure Refund

If YoGi Websites fails to deliver your project within the agreed timeline — without a valid reason (such as pending content from your end, public holidays, or force majeure) — you are entitled to a full refund of all amounts paid. To initiate such a claim, contact us at creative@yogiwebsites.com or WhatsApp +91 98333 98688.

7. How to Request a Refund

To request a refund, contact us by:

Email: creative@yogiwebsites.com with your name, project description, payment reference, and reason for refund request
WhatsApp: +91 98333 98688

We will acknowledge your request within 2 working days and process eligible refunds within 7–14 working days. Refunds are processed to the original payment method (UPI, bank transfer, card, or PayPal).

8. Domain and Hosting Fees

Domain registration and hosting fees paid to third-party providers (Hostinger, GoDaddy, Namecheap, etc.) are subject to those providers' own refund policies and are not covered by this policy.

9. Disputes

We aim to resolve any dispute amicably. If a resolution cannot be reached informally, disputes will be subject to the jurisdiction of the courts of Mumbai, Maharashtra, India, in accordance with Indian law.